Making Video Content Readily Available and Easily Accessible at the Time and Point of Need

Thursday, December 8, 2016
9:00 - 9:50 AM
Room 2

The amount of live and on-demand video content for learning and performance support is becoming overwhelming to many organizations, enhancing the need to implement an enterprise-wide video ecosystem to ensure the proper creation, contribution, delivery and management of content. Best practice learning organizations are using video and mobile technology to drive performance improvement and increase business results. They develop and deliver video content that can be readily available and easily accessible for employees and field service representatives where they are and at the time of need.

When combined with mobile technology, video can be a valuable tool for on-site performance support as well as providing live responses or reports of accident evaluations or damage done due to natural disasters. Field service technicians can view video content onsite to identify how best to treat unique or difficult situations. They can view solutions and methods to fix service points of failure due to outages as a result of inclement weather, natural disasters or manmade disruptions. Customer facing representatives can view video clips as a refresher or update on products and services. Airline pilots can watch video clips or simulations prior to take off to review new and/or difficult airports to approach for landings. Additional support information may include documents and graphics with associated descriptions and guidance.

This session will provide insight and guidance to learning, video/media and IT professionals on what organizations are doing to educate, inform and support employees at the point of need.

Randy Palubiak, President, Enliten Management Group; Treasurer, FGDLA Board of Directors